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Careers for Senior Thermal Specialists

3 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $90,000 - $120,000

Job Title: Career Opportunities for Senior Thermal Customer Engineers

Job Description:

Senior thermal customer engineers are required to perform maintenance and emergency repairs of Vertiv's thermal management products. This involves establishing, promoting, and maintaining excellent rapport with customers, sales managers, distributors, and other field personnel.

The role requires ongoing communication with scheduling teams and line/department managers. Key responsibilities include:

  • Responding in a professional manner to assigned service calls while on duty.
  • Performing all work safely and in accordance with established company safety policy.
  • Assisting in ensuring that the planned maintenance completion rate is maintained at a minimum of 90%.
  • Maintaining accurate records and reporting errors using the site change form.
  • Closing tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate, and complete manner.
  • Creating reports using FieldDB system and ensuring regular synchronization.
Required Skills and Qualifications:

To be successful in this role, candidates must possess:

  • NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning.
  • City and Guilds 2078 or 2079 in Refrigerant Safe Handling, subscribed to ACRIB.
Additional Preferred Qualifications:

Candidates with the following skills will be considered ideal:

  • Excellent computer skills.
  • Previous environmental service experience.
  • Excellent customer service skills.
  • Ability to plan, organize, and manage time effectively.
  • Clean valid driving license.

Responsibilities and Measurement Criteria with Time Investment Needed on Each:

(This section will describe overall core responsibilities, decision-making responsibilities, etc.)

  • ...