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Luxury Service Manager
2 months ago
We are seeking a highly skilled and experienced Assistant Chief Concierge to join our team at Sofitel Sydney Wentworth. As a key member of our Concierge team, you will be responsible for delivering exceptional guest experiences and ensuring the highest standards of luxury service are consistently delivered.
Key Responsibilities
- Assist in managing the Concierge team to ensure seamless guest experiences.
- Provide expert knowledge on Sydney's attractions, dining experiences, and entertainment options.
- Foster a culture of excellence within the team, promoting a guest-centric approach to service.
- Mentor and support the growth of team members, ensuring they have the skills and knowledge to deliver exceptional service.
- Collaborate with the Chief Concierge and Hotel leadership team to drive service excellence and innovation.
Requirements
- Proven experience in a luxury hotel environment or similar service role.
- Exceptional service skills, with a passion for delivering memorable guest experiences.
- Strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Ability to work effectively in a fast-paced environment, with a focus on delivering exceptional results.
- Desire to continue learning and growing, with a commitment to staying up-to-date with industry trends and best practices.
What We Offer
- A collaborative and supportive work environment, with opportunities for growth and development.
- Industry-leading rewards, including exclusive discounts on accommodation, dining, and more.
- Progressive leave policies, including 10 weeks parental leave.
- Complimentary dry cleaning and discounted city parking.
- A commitment to diversity and inclusion, with opportunities for reasonable adjustments to support your needs.
About Us
Sofitel Sydney Wentworth is a luxury hotel located in the heart of Sydney. We offer an unforgettable luxury escape, with a focus on delivering exceptional guest experiences and exceeding expectations.
We are part of the Accor group, a global leader in hospitality with a commitment to innovation, excellence, and sustainability.
Join our team and be part of a dynamic and fast-paced environment, with opportunities to grow and develop your skills and knowledge.