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Luxury Ambassador

1 month ago

Wentworth, Australia Accor Full time

Job Title: Luxury Ambassador

Job Summary: We are seeking a highly skilled Luxury Ambassador to join our team at Sofitel Sydney Wentworth. As a Luxury Ambassador, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.

Key Responsibilities:

  • Assist guests with queries and provide recommendations on dining experiences, tickets to shows, attractions to see, and transportation.
  • Connect with people from around the world and create outstanding guest experiences.
  • Oversee daily operations and delegate tasks as needed.
  • Supervise the team of Porters and Welcomers and drive their performance.
  • Foster a consistent and guest-centric culture within the team.

Requirements:

  • Service industry experience and ability to excel in a luxury brand.
  • Excellent problem-solving skills and ability to make timely decisions.
  • Ability to motivate and encourage others to work as a team.
  • Experience with the OPERA Property Management System (PMS) is advantageous but not essential.
  • Bilingual/Multilingual highly regarded.
  • Desire to grow, learn new skills, and contribute to a rewarding team environment.

What We Offer:

  • Collaborative and supportive environment.
  • Industry benefits from Day 1, including exclusive discounts on accommodation, dining, bars, and more in over 100 countries with Accor Hotels and our partners.
  • Progressive leave policies, including 10 weeks parental leave.
  • Complimentary dry cleaning and discounted city parking.
  • Opportunities for development and growth within the company.