Luxury Service Ambassador

2 weeks ago


Wentworth, Australia Accor Full time

Job Summary

We are seeking an exceptional Concierge to join our team at Sofitel Sydney Wentworth. As a key member of our luxury hotel experience team, you will be responsible for delivering outstanding service to our discerning guests.

Key Responsibilities

  • Assist guests with queries and provide recommendations on dining experiences, attractions, and transportation.
  • Connect with people from around the world, creating memorable guest experiences.
  • Oversee daily operations and delegate tasks to ensure seamless service delivery.
  • Supervise the team of Porters and Welcomers, driving their performance and fostering a guest-centric culture.

Requirements

  • Service industry experience in a luxury brand, with the ability to excel in a fast-paced environment.
  • Excellent problem-solving skills, with the ability to make timely decisions.
  • Ability to motivate and encourage others to work as a team to achieve business objectives.
  • Bilingual/Multilingual highly regarded.
  • Desire to grow, learn new skills, and contribute to a rewarding team environment.

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