Career Opportunities for Claim Support Specialists
7 days ago
Job Title: Case Manager
">About the Role:
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey.
">We are seeking a skilled Case Manager to join our team in Canberra. As a Case Manager, you will play a critical role in proactively managing a portfolio of claims, providing exceptional customer service to all stakeholders, and supporting injured workers to recover and return to work.
">Your Key Responsibilities:
- Provide early, timely and personal customer-focused and empathetic service to injured workers and employers.
- Proactively and effectively manage all aspects of a caseload of worker's compensation claims within the legislation and compliance guidelines.
- Demonstrate a driven approach to deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.
About You:
- Prior experience within the medical or corporate field, specialising in customer service is highly desirable.
- Experience in managing claims in the workers compensation scheme or the Safety Rehabilitation Act (SRC) is advantageous but not necessary.
- An empathetic, resilient, and motivational approach to provide customer-centric support.
- A driven professional with highly developed written and verbal communication skills.
Benefits:
- A vibrant, collaborative, and innovative team culture.
- Flexibility with the opportunity to work from home when fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership.
- Access to discounts at over 350 retailers through our Rewards Hub program.
- Entitlement to an annual tenure and performance-based recognition reward.
- Comprehensive learning and development support.
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