Claims Operations Specialist

1 day ago

Canberra, ACT, Australia beBeeCareer Full time $90,000 - $125,000
Technical Specialist

As a key member of our Claims Operations team, you will play a pivotal role in supporting the Case Management teams by providing expert technical guidance on compensation payment schemes and assisting with claims administration under the SRC Act.

This is an exciting opportunity to join our national presence across Canberra, Sydney, Melbourne, and Brisbane and make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work have a purpose.

The purpose of this role is to support the Case Management teams by providing up-to-date technical advice on compensation payment schemes and assisting with their claims administration under the SRC Act. This position operates in a customer-centric environment that focuses on the proactive management of claims.

  • Provide technical advice support to claims teams about the claims management process in line with SRC Act.
  • Provide timely and appropriate instructions to panel legal firms in litigated matters.
  • Build and maintain strong collaborative relationships with internal and external stakeholders.
  • Provide monthly reports outlining trends, decision outcomes, and feedback for the Claims Operations team.
  • Proactively identify and support improvement in any potential reputational risks in the Tribunal through management of litigated matters.

In addition to providing technical advice to Case Managers, this role is also required to proactively manage litigated matters for self-insured licensees under the SRC Act. This includes providing instructions to legal providers, facilitating case conferences and resolution strategies with all parties, and providing updates on litigated matters to internal stakeholders.

About You

To be successful in this role, you will need:

  • Extensive Workers Compensation experience.
  • A thorough understanding of the SRC Act.
  • Strong experience interpreting and working in legislation and insurance schemes.
  • Legal or internal review experience.
  • Effective decision-making and time management skills.
  • Superior written and verbal communication, and leadership skills.
  • Problem-solving and strategic thinking skills.
  • Experience in managing relationships and competing stakeholder priorities.
  • Experience in coaching and supporting others.
What We Offer

We are committed to maintaining a workplace where everyone feels valued and respected. As a Technical Specialist, you can expect:

  • A vibrant, collaborative, and innovative team culture.
  • Flexibility with opportunities to work from home when fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Company-wide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

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