Guest Experience Specialist

6 days ago

Brisbane, Queensland, Australia beBeeHospitality Full time $60,000 - $80,000

Our team welcomes you to a world of hospitality blending French Art de Vivre and local culture.

We are proud to be one of Australia's leading 5 star resorts, featuring award winning facilities and service offerings including the Noosa Beach House Restaurant & Bar, the Cabanas poolside experience, Riviera Bar & Lounge - the only cocktail bar overlooking the Noosa River - plus extensive conference & events facilities and our luxury Aqua Day Spa.

As a key point of contact for our guests, our exceptional team provide a warm welcome for a memorable experience through their friendly, courteous and efficient service.

Key Responsibilities include:

  • Providing a high level of customer service
  • Recognising and welcoming regular guests
  • Providing a personalised service and experience for our guests
  • Accurate and efficient guest check-in and check-out
  • Maintaining accurate guest details
  • Assisting with reservation inquiries
  • Liaising with other departments to ensure required tasks are completed

You will be required to regularly refresh yourself with the Hotel's facilities and services, whilst building meaningful rapport with both new and regular guests by maximising the use of guest history.

This role requires availability for morning, evening shifts and weekends. We are looking for someone with a 'can-do' attitude who is friendly and outgoing.

Requirements include:

  • Previous experience in a Front Office or Reservations role
  • Opera Property Management System experience (highly regarded)
  • Ability to multitask whilst ensuring exceptional attention to detail
  • Exceptional communication and customer service skills
  • Outstanding passion to deliver excellent guest service
  • Ability to multitask and accept fluidity in your role whilst ensuring exceptional attention to detail
  • High level of creativity and artistry with local knowledge
  • Flexibility to work various shifts including weekends, nights and public holidays
  • Immaculate presentation and grooming standards

Benefits include:

  • Flexible working arrangements
  • Daily Continental Breakfast
  • Onsite Parking
  • Fortnightly Lunches
  • 30% discount off food & beverage at Accor properties worldwide
  • Generous Accommodation discounts at Accor properties worldwide
  • Industry-renowned Training and Development
  • Paid parental leave
  • Global team of hospitality professionals
  • Rewarding work environment with a dedicated Leadership team

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life.

ACCOR is the world's largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries.

We offer exceptional opportunities for career development across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings.

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