Dedicated Guest Experience Specialist

3 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000
Job Description:

As a Guest Services Assistant, you will play a pivotal role in delivering exceptional customer service and support. You will be part of a dynamic team that is passionate about providing a memorable experience for our customers.

Your primary responsibility will be to lead and mentor a team of guest services specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.

Main Responsibilities
  • Lead and mentor a team of guest services specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
  • Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
  • Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.
Customer Service Strategy & Process Improvement
  • Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.
  • Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.
  • Liaise closely with the technical, sales, and warehouse teams to streamline workflows, resolve escalated issues, and ensure a seamless, unified response to customer expectations.
Technical Customer Relations & After-Sales Support
  • Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback.
  • Act as a key point of contact for escalated customer issues, utilising your problem-solving skills and technical understanding to achieve satisfactory resolutions and maintain strong relationships.
  • Work collaboratively with service agents and internal organisational units to identify trends in customer feedback, modifying and improving service offerings to better serve the market.

This is an exciting opportunity to contribute to delivering exceptional customer service and support. If you have a passion for leading and mentoring teams, developing customer service strategies, and providing technical customer relations and after-sales support, we encourage you to apply.

  • Guest Accommodation Specialist

    4 hours ago

    Brisbane, Queensland, Australia beBeeAccommodation Full time $45,000 - $65,000

    Job Title: Guest Accommodation SpecialistWe're seeking a skilled professional to join our Housekeeping Department as a Guest Accommodation Specialist. This exciting role involves providing and maintaining high standards of cleanliness, hygiene, and comfort in guest accommodations.Your Key Responsibilities:- Perform daily tasks with precision and attention to...

  • Memorable Guest Experiences Specialist

    3 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $45,000 - $74,500

    Guest Service RepresentativeWe are seeking skilled Guest Service Representatives to join our teams in Brisbane. This is an excellent opportunity for individuals who enjoy creating memorable guest experiences from check-in to check-out and everything in between.This role is available in a fast-paced environment with a supportive teamYou will have the chance...

  • Elevating Guest Experiences

    7 days ago

    Brisbane, Queensland, Australia beBeeGuestExperience Full time $60,000 - $80,000

    Transform Guest ExperiencesWe are seeking a dedicated and enthusiastic individual to join our team as a Guest Experience Coordinator. This is an exciting opportunity to be part of a dynamic hospitality team and play a key role in delivering exceptional service.As our ideal candidate, you will be passionate about creating unforgettable guest experiences and...

  • Guest Experience Specialist

    6 days ago

    Brisbane, Queensland, Australia beBeeHospitality Full time $60,000 - $80,000

    Job Title: Guest Services ManagerAnticipate guests' needs, address any concerns, and create a personalized experience in line with premium standards.

  • Guest Experience Specialist

    3 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $45,000 - $70,000

    Job SummaryWe are seeking a skilled Guest Services Assistant to provide exceptional service and ensure high levels of satisfaction for our guests.

  • Exceptional Guest Experience Specialist

    3 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $40,000 - $60,000

    Job Opportunity:">We are seeking a dedicated and enthusiastic Customer Service Officer to join our team. As a key member of our service delivery team, you will play a crucial role in ensuring our guests have an exceptional experience.">About the Role:">This is a full-time position that requires working weekends and public holidays. You will be responsible...

  • **Guest Experience Leader

    3 days ago

    Brisbane, Queensland, Australia beBeeProfessionalism Full time $60,000 - $65,000

    **Job Description**At Endeavour Group, we're on the hunt for a results-driven leader who can motivate and inspire their team to deliver exceptional guest experiences. This role is pivotal in supporting the Venue Manager and the team to bring our purpose of creating memorable pub experiences to life.With an extensive network of venues, this role unlocks...

  • Guest Experience

    7 days ago

    Brisbane, Queensland, Australia Ingenia Holidays Full time

    Guest Experience & Housekeeping AttendantNoosa, QLD, AustraliaPosted Tuesday 19 August 2025 at 2:00 pmWe are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets.We employ over 1300 people across 120 parks and...

  • Guest Experience Specialist

    2 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $55,000 - $70,000

    Job Title:Casual Seasonal EducatorAbout the Role:We are seeking a Casual Seasonal Educator to join our team. As a key member of our store staff, you will play a vital role in delivering world-class customer service and creating engaging guest experiences.Your Key Responsibilities:Provide exceptional customer service by interacting with customers to ensure a...

  • Ambassador of Exceptional Guest Experiences

    3 days ago

    Brisbane, Queensland, Australia beBeeExcellence Full time $80,000 - $100,000

    Guest Experience AmbassadorWe are seeking a highly skilled and motivated individual to join our team as a Guest Experience Ambassador.This is an exciting opportunity to work with a dynamic group of professionals who share your passion for delivering exceptional guest experiences.In this role, you will be responsible for creating personalized and memorable...