Guest Experience Specialist

3 days ago

Brisbane, Queensland, Australia beBeeExceptional Full time $60,000 - $70,000
Job Opportunity

We are seeking a Guest Experience Coordinator to join our team. As the magic-maker, memory-builder, and smiling face of our guests, you will bring the fun, flair, and flawless attention to detail that transforms every stay into something unforgettable.

Your talents will include:

  • Showing initiative and ensuring our guest's stay is an elevated experience
  • Handling VIPs with care and showmanship, from pre-arrival setup to personal welcomes, amenities, and hotel tours
  • Being present, joyful, and magnetic in your energy, whether greeting guests or offering poolside tips
  • Crafting 'wow' daily moments and thinking creatively about how to exceed expectations
  • Working collaboratively with the team towards common goals

Our benefits include market leading discounts, lifestyle perks, and opportunities for growth and development.

Requirements
  • Previous hotel guest service experience
  • Strong IT and process skills, with experience using Opera (PMS)
  • Availability to work across a 7-day roster, including evenings and nights
  • Motivation to provide exceptional guest experiences

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