Guest Experience Specialist

13 hours ago

Brisbane, Queensland, Australia beBeeHospitality Full time $90,000 - $120,000

Job Summary

The Guest Services Manager plays a pivotal role in delivering exceptional guest experiences at our hotel, consistently exceeding expectations.

This senior hospitality professional serves as the face of our hotel, ensuring every guest feels valued and welcome throughout their stay.

Key Responsibilities:

  • Proactively anticipate and meet guests' needs, crafting personalized experiences that set us apart.
  • Collaborate seamlessly with other departments to ensure seamless service and provide daily updates on VIP and loyalty member movements.
  • Maintain meticulous records of guest interactions, preferences, complaints, and resolutions.

Requirements:

  • Proven experience in luxury hotel environments with a focus on Guest Services, showcasing expertise and dedication.
  • Excellent interpersonal and communication skills, with a strong commitment to delivering outstanding guest service.
  • Ability to multitask and work under pressure in fast-paced environments.

Why Work for Us?

We value diversity and inclusion, offering a supportive and collaborative work environment. As a team member, you will have access to exclusive benefits, career opportunities, and a deep sense of purpose through your work.

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