Senior Overnight Hotel Operations Manager

2 days ago

Sydney, New South Wales, Australia beBeeOperational Part time $80,000 - $90,000

Job Title:

Night Manager Part Time

About the Role:

We are seeking a highly skilled and dedicated individual to join our overnight operations team as an Assistant Night Manager.

  • Oversee nightly operations of the hotel, collaborating with overnight departments to ensure excellence in overnight service aligned to high standards
  • Manage guest relations, resolve complaints or issues that arise, and maintain excellent communication with guests
  • Anticipate guest needs, resolve escalated issues promptly, and deliver exceptional customer service
  • Conduct night audits to ensure accuracy of financial transactions and reports
  • Ensure safety and security of all hotel guests and staff by conducting regular property checks
  • Support front office team to provide exceptional service and efficiency in check-ins, check-outs, and guest queries
  • Manage emergency situations, including medical issues, fire alarms, or security concerns

About You:

To be successful in this role, you will require:

  • Extensive experience in hotel front office operations, preferably in a leadership position
  • Strong skills in team development, coaching, and conflict resolution
  • Familiarity with Hotel Property Management Systems
  • High attention to detail and strong operational oversight
  • A proactive approach to mentoring and supporting team performance
  • Ability to take ownership and resolve any issue or request, creating a seamless luxury experience for guests
  • Full Australian working rights with no restrictions - sponsorship not available for this role

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