Equipment Sales Liaison Specialist

3 weeks ago


Port Welshpool, Victoria, Australia The Resources Hub Full time
Customer Relationship Coordinator Opportunity

We are seeking a Customer Relationship Coordinator to join our team at The Resources Hub.

About the Role:
  • This position offers an exciting opportunity to foster and grow client relationships while delivering outstanding service in the mining equipment sector.
  • You will serve as the main point of contact for clients, addressing queries and resolving issues promptly.
Key Responsibilities:
  1. Develop and maintain long-term relationships with clients in the mining equipment sector.
  2. Serve as the main point of contact for clients, addressing queries and resolving issues promptly.
  3. Identify client's needs and proactively suggest service improvements and upselling opportunities.
  4. Collaborate with internal technical teams to align services with client expectations.
  5. Manage customer data using CRM software and analyse trends to improve service delivery.
  6. Monitor customer satisfaction and produce detailed reports for key stakeholders.
About You:
  • Proven experience in a client-facing role, preferably within the mining equipment industry.
  • Technical awareness with the ability to upsell products and services effectively.
  • Excellent communication and interpersonal skills via email, writing, and phone manner to build strong, professional relationships.
  • Strong problem-solving and analytical abilities with a proactive approach to meeting the client's needs.
  • Proficiency in CRM software, data analysis tools, and Microsoft Suite.
  • Self-motivated, results-driven, and committed to exceptional client service.
  • High level of professionalism, discretion, and confidentiality.
  • Capable of working independently or collaboratively within a team.
Benefits:
  • A competitive salary package, including sales, retention, upselling, and company benefits.
  • An opportunity to work with a leading supplier in the undercarriage mining and quarry sector.
  • A supportive, collaborative work environment with growth potential.


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