Technical Support Professional

4 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $87,931 - $109,351
Job Description

A dedicated and resourceful individual is sought to join a fast-paced technology enterprise, providing essential support and maintenance services. As a technical service specialist, you will play a pivotal role in ensuring seamless operations, troubleshooting technical issues, and delivering high-quality service to end-users.

This is an exciting opportunity to work with diverse technology and make a real impact on the day-to-day functioning of the business. If you're someone who thrives in a collaborative environment and is eager to learn and grow within the IT space, this is the perfect role for you.

Key Responsibilities
  • Provide timely and effective resolution of technical issues for end-users.
  • Maintain and monitor local site networks, security systems, servers, and backup systems.
  • Ensure proactive maintenance of both hardware and software infrastructure.
  • Troubleshoot and resolve technical issues, investigating root causes to minimize recurrence.
  • Handle incident escalations to quickly restore service and minimize disruption.
Requirements
  • 1-2 years of experience in IT (healthcare industry experience is a plus).
  • A TAFE course or relevant qualification in IT is desirable.
  • Strong understanding of the ITIL framework.
  • Excellent technical and customer service skills.
  • Strong organizational, planning, and communication skills.
  • Ability to prioritize tasks and meet deadlines in high-pressure environments.
  • Excellent verbal and written communication skills.
Working with Our Organization

We provide a wide range of pathology services across Australia, extending from large private and public hospitals to small communities. This means that you will be working with purpose whilst being part of a dynamic organization big enough to offer job security, opportunities to fulfill your career ambitions, and interstate mobility.

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