Strata Claims Portfolio Manager
1 month ago
We are seeking a self-driven enthusiastic individual to join our team as a Strata Claims Portfolio Manager. As a key member of our claims team, you will be responsible for managing a portfolio of strata claims and providing support and advice to policyholders during the claims process.
About the OpportunityThe opportunity involves examining claim forms, policies and endorsements, client instructions and other records to determine coverage. You will also investigate claims by conducting office-based analysis of physical damage details, interviewing claimants and comparing claim information with evidence.
As a Strata Claims Portfolio Manager, you will have the opportunity to work in a fast-paced environment and make rational decisions. You will be expected to provide excellent customer service skills, high attention to detail, organised and highly skilled in prioritising.
The ideal candidate will have previous experience in strata claims/general insurance environment and thorough knowledge of insurance terminology, practices and conditions. However, we are open to hearing from candidates who do not have this background, but have exceptional customer service skills and a passion for continuous learning and development.
Key Responsibilities:- Manage a portfolio of strata claims
- Provide support and advice to policyholders during the claims process
- Examine claim forms, policies and endorsements, client instructions and other records to determine coverage
- Investigate claims by conducting office-based analysis of physical damage details, interviewing claimants and comparing claim information with evidence
- Set loss reserves and update when changes in circumstances become apparent
- Prepare reports by collecting and summarising information required
- Settle claims after determining the insurance carrier's liability
Crawford & Company is a leading provider of claims management services. We value our people and hire for attitude and train for skill. Our company culture is based on drive, integrity and growth mindset. We encourage collaboration and welcome feedback in order to grow and impart our learning with our team.
We offer a competitive salary of $80,000 per annum, hybrid working arrangements, and opportunities for career development and growth. If you are a motivated and enthusiastic individual who is passionate about delivering excellent customer service, we would love to hear from you.
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