Insurance Claims Portfolio Manager

20 hours ago


Melbourne, Victoria, Australia Sustain Recruit Full time
About the Role

We are seeking a highly skilled Insurance Claims Portfolio Manager to join our team at Sustain Recruit. As a key member of our team, you will be responsible for the proactive management of a portfolio of life insurance claims for valued clients.

Key Responsibilities:
  • Develop and implement effective claims strategies, ensuring that legitimate claims are paid in a timely manner in accordance with policy terms and conditions.
  • Manage a portfolio of claims cases, including preparation of documentation, record keeping, and completion of agreed actions.
  • Provide exceptional customer service, including proactively managing communication with customers and stakeholders relating to the management of claims.
  • Build and maintain strong relationships with customers and partner stakeholders, while monitoring service delivery and quality.
Requirements
  • Previous experience in a similar claims management role in the Superannuation or Insurance Industry.
  • Able to build rapport and empathy with customers during difficult times and committed to delivering proactive, high-quality customer service.
  • Advanced time management and prioritisation skills.
  • Demonstrated analytical and problem-solving skills and attention to detail.
  • Relevant tertiary qualifications in Business, Commerce, Health, or Allied Health are desirable.
Salary Package

The estimated annual salary for this position is around $80,000 - $110,000, depending on your level of experience.



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