Customer Experience Coordinator

3 days ago

Bundaberg, Queensland, Australia beBeeCustomer Full time $68,000 - $86,000

Our Client Experience Coordinator role offers a rewarding opportunity to deliver exceptional customer service in a dynamic and supportive team environment.

About the Role:

  • We are seeking a dedicated professional to welcome clients, manage their experience for optimal outcomes, and provide administrative support to our Clinicians.
  • The ideal candidate will have prior experience in face-to-face customer service and/or administration, with excellent communication and active listening skills.
  • Strong organisational and time management skills are essential, along with the ability to work autonomously and effectively within a team.
  • This is an exciting opportunity for someone who loves interacting with people and providing exceptional customer service.

Key Responsibilities:

  • Scheduling and confirming appointments for our clients
  • Providing administrative support to our Clinicians (Audiologists/Audiometrists)
  • Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
  • Managing the clinic phone line and shared email inbox
  • Billing our clients correctly and taking a range of payments
  • Learning and competently using a range of software and applications

What You'll Gain:

  • A competitive remuneration package including base salary plus monthly performance bonuses
  • Salary packaging options
  • Uniform Allowance
  • Paid Parental Leave
  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
  • Generous employee discounts on Sonova Products for yourself and your family
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Access to the LinkedIn Learning Platform
  • Opportunity to grow and develop in your role and beyond
  • A values-driven and people-centered culture
  • Being part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
  • A genuinely rewarding role with purpose and meaning

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