Transformative Customer Experience Specialist

1 day ago

Bundaberg, Queensland, Australia beBeeFieldTechnician Full time $62,842 - $89,921
Customer Service Field Technician

As a Customer Service Field Technician, you will play a vital role in delivering exceptional customer experiences while working on various field tasks across different technologies.

This is an autonomous position where you will be responsible for the installation, repair, and maintenance of products and services. You will work closely with customers to understand their needs and provide tailored solutions to meet their expectations.

Your Key Responsibilities

Key aspects of this role include:

  • Cabling installation (copper and fibre) including jointing, jumpering, and splicing
  • Installation of customer premises equipment
  • Fault diagnosis and repair of cabling networks and customer premises equipment

Additionally, you will work in multiple environments, both internal and external, predominantly inside customers' premises. Your strong communication skills, both written and verbal, will enable you to deliver excellent service and build trust with customers.

What We Are Looking For

We seek experienced candidates with transferable skills from a communication cabling or electrical background who are eager to explore a new career in the telecommunications sector. A strong work ethic, self-management, and motivation are essential for this role.

Excellent communication skills, a current driver's license, and a strong desire to deliver exceptional customer service are also required.

Why Work With Us

nbn is part of something bigger - creating Australia's network, made for more. Our pioneering spirit drives us forward every day, helping lift the digital capability of Australia by connecting homes and businesses everywhere.

A more inclusive working world: nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.

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