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Customer Experience Lead

3 weeks ago

Bundaberg, Queensland, Australia beBeeCustomerFocus Full time $90,000 - $120,000

We are seeking a highly skilled professional to lead our customer service efforts. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and leading high-performing teams.

Key responsibilities will include:

  • Coach and develop knowledge and capability of Warehouse and Customer Service teams.
  • Deliver a positive store atmosphere to create a great customer experience and effectively resolve complaints and queries.
  • Ensure the store meets all compliance and legislative requirements.
  • Monitor store activities to align with business core policy and standard operating procedures.
  • Establish and oversee effective warehouse inventory management processes and systems.