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Customer Service Associate

3 weeks ago

Fairfield City Council, Australia beBeeSupport Full time $75,000 - $80,000
Customer Service Associate Job Description

This role involves interacting with customers in person, over the phone, or via email to provide assistance and support.

The successful candidate will be responsible for processing parts quotes and orders, managing critical orders and backorders, and sourcing solutions quickly and professionally.

In addition to customer-facing responsibilities, this role also requires collaboration with internal departments as needed.

  • Key Responsibilities:
  • First point of contact for customers — in person, over the phone, or via email.
  • Process parts quotes & orders, keeping customers informed of order status.
  • Manage critical orders and backorders, sourcing solutions quickly and professionally.
  • Collaborate with internal departments as needed.