Customer Service Manager

2 days ago

Fairfield, Australia SHINY Full time

An innovative workwear and promotional clothing supplier, **SHINY** is the leading company for uniforms and decoration in the southern hemisphere. One of the largest employers in the industry, its stellar reputation has been built over 30 years, with an unwavering commitment to exceptional customer service and quality products.

SHINY is now seeking a full-time **Customer Service Manager** to fill a vacant position.

**To be successful in this role you must have**:

- A tertiary qualification
- Excellent verbal and written communication skill; bilingual capability in English and Cantonese/Mandarin is highly advantageous
- Excellent organizational and inter-personal skills, with the ability to multitask
- At least 3 years of proven experiences as Customer Service Manager
- Strong decision-making and problem-solving skills

**Duties and Responsibilities**
- Manage relationships between the company and customers
- Develop, implement, supervise and review customer service strategy, plan and policies
- Develop, implement, supervise and review after-sales plans, policies and procedures for handling complaints, product returns, and refunds
- Organise, motivate and supervise customer service staff
- Coordinate with personnel from other departments to achieve performance targets and customer satisfaction
- Maintain excellent communication with customers
- Provide after-sales support to customers as needed

The annual salary is $70,000 to $85,000 per annum plus all statutory welfares.

Pay: $70,000.00 - $85,000.00 per year

Schedule:

- 8 hour shift

**Education**:

- Diploma (required)

**Experience**:

- Customer service: 3 years (required)

**Language**:

- Mandarin/Cantonese (preferred)

Work Location: In person

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