Customer Service Officer

2 weeks ago

Fairfield City Council, Australia Fairfield City Council Full time
Overview

Join to apply for the Customer Service Officer role at Fairfield City Council

The Customer Service Officer is responsible for the provision of front desk and kiosk related duties to all Leisure Centre patrons. This includes general reception and customer service duties, including phone enquiries, cash handling, bookings for centre run programs, selling memberships and general administrative duties relating to the role. This role is best suited to someone who has a real passion for customer service and loves to go above and beyond to create a positive and enthusiastic customer experience.

Responsibilities
  • Provide front desk and kiosk services to Leisure Centre patrons, including reception and phone enquiries.
  • Handle cash and process payments.
  • Manage bookings for centre programs and memberships.
  • Perform general administrative duties related to the role.
Essential
  • Experience in sale and promotion of goods and services and reception services.
  • Experience working within a customer service environment and delivering a high level of customer satisfaction.
Desirable
  • Experience with computerised point of sale systems and membership sales.
  • Experience in a leisure centre/hospitality environment.
  • Ability to apply initiative and problem solve on issues and implement an appropriate course of action.
  • Conflict resolution and interpersonal skills.
  • Ability to demonstrate flexibility, diplomacy, confidentiality, as well such professional working behaviours' such as honesty and motivation.
Salary & Employment Conditions
  • Casual Positions - various hours per week
  • $35.07 per hour which is Grade 2 entry level, 25% loading is offered for casual employees, penalty rates for weekend work, plus 12% Super
  • A uniform is provided
  • Hours of Work: Between 5am to 11pm Monday to Sunday. However, commencing and finishing times will be flexible and depend on operational needs
How to Apply & Contacts

Further contacts: Enquiries regarding the position should be directed to Catherina Levo on 9725 0336 or clevo@fairfieldcity.nsw.gov.au

Closing date: Sunday 21 September 2025 at 4.00pm.

How to apply: Applications must address the knowledge, skills, qualifications and experience required in the Position Description. A position description is available from the contact person listed above, or from Council's Website. To apply online visit Council's website www.fairfieldcity.nsw.gov.au/fccjobs. Applications should be addressed to the undersigned and received by the closing date. Applicants must be prepared to undergo a medical examination at Council's expense.

Fairfield City Council is a smoke-free workplace and is an EEO employer. As an inclusive workplace, we support reasonable workplace adjustment. If you do require an adjustment during the recruitment process, please notify us on your application form. Applicants must have the right to work in Australia, and may be required to undertake a national police clearance as part of the recruitment process.

Notes: Your application is being processed through our new recruitment system. We really appreciate your understanding and patience. If you have any feedback, please reach out to us at careers@fairfieldcity.nsw.gov.au

Suitable candidates may be placed on a talent pool or eligibility list for future identical, or similar positions for a period of 12 months. Please upload documents in PDF format. Please regularly check your 'junk mail' or ensure our email address careers@fairfieldcity.nsw.gov.au is set to 'trusted'.

PO BOX 21, BRADLEY CUTTS, FAIRFIELD NSW 1860

GENERAL MANAGER

Seniority level
  • Entry level
Employment type
  • Temporary
Job function
  • Other
  • Industries: Government Administration

#J-18808-Ljbffr

  • Customer Service Officer

    1 week ago

    Fairfield City Council, Australia Reo Group Full time

    OverviewJoin a growing FMCG brand as a temporary Customer Service Officer. This role offers an immediate start with a rotating roster (including some weekends) and flexible work-from-home options. You will provide multi-channel support to deliver exceptional service and support customer satisfaction and retention in a fast-paced...

  • Service Officer

    3 weeks ago

    City of Parramatta Council, Australia NSW Department of Customer Service Full time

    OverviewService Officer (Service Desk) - Talent Pool role at NSW Department of Customer Service. This posting is for Talent Pool applications for future opportunities within the department.Base pay and eligibilityBase pay range: A$84,659.00/yr - A$92,701.00/yrTALENT POOL ONLYClerk Grade: 3/4Salary Range: $84,659 - $92,701 plus superannuation and leave...

  • Customer Service Officer

    2 weeks ago

    Fairfield, Queensland, Australia Hume Community Housing Full time $72,000 - $84,000 per year

    About the Role: As a Customer Service Officer at Hume Housing, you are essential in providing outstanding service to our diverse customer base, particularly those with complex needs in the housing sector. You will be the initial point of contact, handling numerous customer inquiries both in person and over the phone. Your duties involve offering guidance...

  • Customer Service Officer

    2 weeks ago

    Fairfield, Australia Hume Community Housing Full time

    **Customer Service Officer - Metro Sydney OR Regional** **ABOUT THE ROLE** Due to our continued growth, we have an exciting opportunity for a values aligned individual to join the team in the position of Customer Service Officer. The Customer Service Officer (CSO) is responsible for delivering a high quality customer experience to internal and external...

  • Assistant Service Officer Payroll

    3 weeks ago

    City of Parramatta Council, Australia NSW Department of Customer Service Full time

    Join to apply for the Assistant Service Officer Payroll role at NSW Department of Customer ServiceJoin to apply for the Assistant Service Officer Payroll role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and...

  • Assistant Service Officer Payroll

    6 days ago

    City of Parramatta Council, Australia NSW Department of Customer Service Full time

    Join to apply for the Assistant Service Officer Payroll role at NSW Department of Customer ServiceJoin to apply for the Assistant Service Officer Payroll role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and...

  • Senior Service Officer Payroll

    3 weeks ago

    City of Parramatta Council, Australia NSW Department of Customer Service Full time

    Join to apply for the Senior Service Officer Payroll role at NSW Department of Customer Service1 day ago Be among the first 25 applicantsJoin to apply for the Senior Service Officer Payroll role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual...

  • Senior Service Officer Payroll

    6 days ago

    City of Parramatta Council, Australia NSW Department of Customer Service Full time

    Join to apply for the Senior Service Officer Payroll role at NSW Department of Customer Service1 day ago Be among the first 25 applicantsJoin to apply for the Senior Service Officer Payroll role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual...

  • Customer Service Officer

    7 days ago

    Fairfield, Australia Hume Community Housing Full time

    **About us** Hume Community Housing is a sector-leading Community Housing Provider that operates from the principles that access to a safe, secure and appropriate home is a fundamental human right, and that homelessness is an experience not an identity. Currently, Hume provides homes and services to more than one in every 1,000 residents of NSW. Hume’s...

  • Customer Service Officer

    2 weeks ago

    Fairfield, Queensland, Australia Fairfield City Council Full time

    OverviewJoin to apply for the Customer Service Officer role at Fairfield City CouncilThe Customer Service Officer is responsible for the provision of front desk and kiosk related duties to all Leisure Centre patrons. This includes general reception and customer service duties, including phone enquiries, cash handling, bookings for centre run programs,...