Senior Member Experience Manager

4 weeks ago


Sydney, New South Wales, Australia Avant mutua Full time

**About Us**

At Avant Mutual, we're dedicated to delivering exceptional private health insurance services to over 50,000 healthcare practitioners and their families across Australia.

**Job Overview**

We're seeking a Senior Member Experience Manager to lead our Sydney-based team in providing outstanding customer service and driving business growth.

**Key Responsibilities**

The successful candidate will oversee the delivery of high-quality service standards, monitor key performance indicators (KPIs), and implement process improvements to enhance the member experience. They will also be responsible for coaching and developing team members, fostering a positive work environment, and promoting a culture of continuous feedback and open communication.

**Requirements**

To succeed in this role, you'll need:

  • A proven track record in people leadership, preferably in a highly regulated environment like private health insurance.
  • 3+ years' experience in a call centre environment as a Team Leader/Manager.
  • Strong forecasting and resource planning skills.
  • Familiarity with HAMBS system and CXone telephony system is an advantage.

**What We Offer**

In return for your expertise, we offer a competitive salary of AU$120,000 - AU$150,000 per annum, depending on experience, plus a range of benefits, including a discount on private health insurance and flexible working arrangements. Our inclusive workplace values diversity and promotes a culture of employee engagement and development.



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