Senior Client Experience Manager
3 days ago
Burberry Limited is a renowned luxury fashion brand that has been a benchmark for style and sophistication since its inception in 1856. As a purpose-driven company, we aim to create a positive impact on our customers, communities, and the environment.
Job SummaryWe are seeking an experienced Senior Client Experience Manager to join our team in Sydney, Australia. This role will involve building strong relationships with our clients, providing exceptional customer service, and driving sales growth.
Key ResponsibilitiesThe ideal candidate will have a proven track record of delivering sales targets and exceeding expectations. Key responsibilities include:
- Meeting and exceeding individual and store sales KPIs
- Providing a personalized and elevated client experience through storytelling and passion for the brand
- Building meaningful relationships with clients to promote loyalty and incremental purchases
- Driving retention of clients to ensure volume and spend
To be successful in this role, you will need:
- A proven track record in delivering sales and exceeding targets
- Previous experience in clienteling or a related field
- A strong interest in fashion, art, and culture
- Fluent in local language (English proficiency desirable)
The estimated salary for this role is AU$60,000 - AU$80,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits including opportunities for career development, recognition programs, and a comprehensive employee assistance program.
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Senior Client Experience Manager
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