Senior Customer Experience Manager

3 weeks ago

Sydney, New South Wales, Australia Woolworths Group Full time
About Woolworths Group

Woolworths Group is a leading retail and grocery company in Australia and New Zealand, serving over 24 million customers every week. Our purpose is to create better experiences together for a better tomorrow.

Job Overview

We are seeking a Senior Customer Experience Manager to lead the creation and delivery of engaging customer experiences digitally and in-store. This role requires strong omnichannel expertise, analytical insight, and the ability to make informed decisions based on customer insights and data-led market trends.

Key Responsibilities
  • Leverage customer insights and data-led market trends to inform marketing strategies and drive business outcomes.
  • Partner with cross-functional teams to ensure a unified approach to in-store and digital experiences that captivate customers and differentiate our brand.
  • Develop and deliver customer journey maps to identify areas for improvement and optimize the customer experience.
  • Maintain a deep understanding of industry trends, emerging technologies, and competitive landscapes to stay ahead of the curve.
  • Collaborate with the Senior Marketing Manager to deliver an engaging omnichannel customer experience that seamlessly integrates across our store and digital channels.
Requirements
  • Previous experience as a Marketing Manager for a successful customer-centric brand.
  • Strong omnichannel customer experience and analytical insight.
  • Ability to apply customer insights and data-led market trends to inform marketing strategies.
  • Bravery to try new things and think outside the box to deliver brand centric customer experiences.
What We Offer
  • A progressive and flexible 'work from anywhere' policy.
  • Team discounts across our range of Woolworths Group brands.
  • A robust rewards program that celebrates and incentivises purpose-driven work.
  • A range of programs to help you prioritise and manage your well-being.
  • A competitive salary range of AU$120,000 - AU$180,000 per annum.
Estimated Salary: AU$150,000 per annum

Woolworths Group is committed to creating a truly inclusive workplace where everyone feels they belong, can be their best selves, and reach their full potential. We encourage all candidates to apply and welcome applications from diverse backgrounds and perspectives.

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