Director of Customer Experience

4 days ago

Melbourne, Victoria, Australia beBeeCustomerEngagement Full time $115,000 - $120,000
Job Title: Senior ManagerKey Highlights:

We are seeking a highly skilled Senior Manager to lead our customer engagement team.

  • The ideal candidate will have a proven track record of leading high-performing teams and delivering exceptional customer experiences.

This is an excellent opportunity for someone to step into a senior leadership role and drive business growth through effective people management and operational expertise.

About the Role:

As Senior Manager, you will be responsible for overseeing operations across inbound and outbound channels, ensuring seamless and high-quality experiences for our customers.

  • You will lead a large customer engagement team, guiding them in their daily work and providing coaching and mentoring to help them grow professionally.
Key Responsibilities:
  • Proven leadership experience in a contact centre or customer engagement environment.
  • Strong people management skills with a focus on coaching, mentoring, and developing teams.
  • Operational know-how – confident managing KPIs, workforce planning, forecasting, and systems.
  • Excellent communication skills with the ability to engage and influence stakeholders at all levels.
  • Experience with Microsoft Dynamics CRM (or similar) highly regarded.

We are looking for someone who is passionate about delivering exceptional customer experiences and has a strong understanding of what drives business success.

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