Customer Service Representative

3 weeks ago


The Rocks, Australia NSW Government Full time
About the Role

The Customer Service Representative in the Teaching Standards and Accreditation division provides quality frontline service to teachers and other key stakeholders working within the teacher accreditation system in NSW. The role involves providing excellent customer service to stakeholders via email and over the phone in an often fast-paced environment with competing priorities.

Key Responsibilities
  • Providing timely, high-quality customer service to stakeholders in alignment with NESA's values
  • Responding to phone and email enquiries, escalating and redirecting where necessary
  • Developing a solid understanding of the policies, processes, and procedures for teacher accreditation in NSW to ensure that the information provided is accurate and compliant
  • Ensuring service standards and performance objectives are achieved, and the confidentiality, privacy, and integrity of information is maintained

About Us

At the NSW Education Standards Authority (NESA), we work with the NSW community to drive improvements in student achievement. We achieve this by supporting all school sectors with high-quality syllabuses, assessment, teaching standards, and school environments. To find out more about the important work we do for NSW, visit our website.

What We Offer

We offer a collaborative and supportive team environment, hybrid work arrangements, and the opportunity to make a difference in the education sector. If you are a customer-focused individual with excellent communication skills and a passion for education, we encourage you to apply for this exciting opportunity.

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