Customer Service Representative

2 weeks ago


Seventeen Mile Rocks, Queensland, Australia Tomra Full time

As a Customer Experience Ambassador at Tomra, you will be working amongst a team of people, who are very passionate about doing good for the environment and our community. Our team is the champions for the Containers for Change Scheme and play an important role in ensuring that our customers return to our recycling centres time and time again. They achieve this by ensuring our customers have a great experience when visiting our centres by providing exceptional customer service, ensuring the recycling centre is clean and tidy and ensuring our machines and sorting equipment are running as intended. Our Customer Experience Ambassadors also play a large role in boosting the Tomra brand and are the face of Tomra here in Australia. Our ideal candidate will have a passion for recycling, a keen eye for detail and a motivation to maintain a clean work environment, and a motivation to maintain a clean work environment. Our Customer Experience Ambassadors are also expected to be a safety champion, ensuring everyone deserves to return home safely. They are expected to have experience in face-to-face customer service and enjoy talking to people and ensuring they have a great experience. Key responsibilities include acting as the first point of contact for customer queries, providing exceptional customer service, ensuring the recycling centre is well presented by maintaining a safe, clean, efficient and professional environment for team members and Tomra customers, and carrying out regular cleaning and maintenance of our reverse vending machines. They are also expected to monitor the recycling centre for any hazards and report concerns as they arise.



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