Customer Service Representative

18 hours ago


South West Rocks, New South Wales, Australia Coles Full time

Coles Group, a leading retail company, is seeking an experienced and customer-focused Customer Service Representative to join our team at Liquorland.

About Us

Liquorland is your local convenience liquor store offering a wide range of products and services. As part of Coles Group, we are committed to providing exceptional customer experiences and building strong relationships with our community.

Key Responsibilities

  • Provide excellent customer service, responding to queries and resolving issues in a timely and professional manner.
  • Work collaboratively with the team to achieve sales targets and improve customer satisfaction.
  • Maintain a high level of product knowledge, including beers, wines, and spirits.
  • Promote and upsell relevant products to customers.

Requirements

  • Previous experience in customer-facing roles or sales environments.
  • Ability to work in a fast-paced environment, meeting deadlines and achieving sales targets.
  • Good communication and interpersonal skills, with a focus on delivering exceptional customer service.
  • Able to lift moderate to heavy loads (up to 17kg) and reach for stock.

What We Offer

  • A competitive estimated salary of $55,000 - $65,000 per annum, depending on experience.
  • A comprehensive benefits package, including flexible working hours and additional leave entitlements.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A collaborative and inclusive work environment that values diversity and promotes a safe and respectful workplace culture.

About Our Team

We are a dynamic and supportive team dedicated to delivering exceptional customer experiences. If you are passionate about customer service, have a keen eye for detail, and enjoy working in a fast-paced environment, we encourage you to apply.



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