Field Operations Coordinator

4 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $80,000
Job Title: Field Operations Coordinator

Rentokil Initial is seeking a highly organised and detail-oriented field operations coordinator to join our team in Melbourne, Australia. As a key member of our operations team, you will play a crucial role in coordinating regular field service activities, ensuring timely completion of jobs, and providing exceptional customer service.

Key Responsibilities:

  • Organisation and scheduling of regular field service activities in Pest control
  • Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager
  • Organise installations and jobs for completion within divisional time frames and expectations
  • Respond to customer enquiries/complaints on service and where required as well as arrange necessary non-routine service calls
  • Deal with all paperwork and administration related to service activities and routing of documents for entry onto Branch Contracts Computer System
  • Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
  • Provide ongoing reports requested by management in relations to such items as state of service, jobs, customer service history, specific technician productivity and customer retention Maintain reporting spreadsheets within timeframes

Requirements:

  • Excellent phone etiquette
  • Strong written and verbal communication skills
  • Strong computer skills
  • Ability to give clear instructions
  • Strong collaboration skills
  • Strong time management skills

What We Offer:

  • Working for the world's largest pest control company
  • Mobile phone
  • Employee cash incentive programs & bonuses
  • Comprehensive induction and training
  • Access to employee assistance program, for you and your family
  • Ongoing learning and development
  • Career Progression, many of our employees have expanded into other roles across the company

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Key Features:

The ideal candidate will have excellent organisational and communication skills, with the ability to work effectively in a team environment. They will also have strong problem-solving skills and be able to maintain accurate records and reports.

This is a great opportunity for someone who is looking to start their career in a dynamic and growing industry. If you are motivated, enthusiastic and have a passion for delivering exceptional customer service, then we would love to hear from you.

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