Operations Coordinator

1 day ago

Melbourne, Victoria, Australia beBeeGas Full time $80,000 - $105,000
Field Dispatch Coordinator

An exciting opportunity has arisen for a Field Dispatch Coordinator to play a critical role in ensuring the safe, efficient, and timely dispatch of field personnel to service calls, maintenance activities, and emergency response related to gas utility operations.

About the Role
  • Monitor work queues and prioritise service and trouble orders, including gas leaks, emergency shutoffs, customer requests, meter installations, turn-ons, and repairs.
  • Dispatch field technicians based on availability, proximity, and urgency of work, ensuring timely and compliant response.
  • Maintain visibility of field technician locations and job statuses to optimise workforce utilisation.
Key Responsibilities
  • Record all dispatch activities accurately, including dispatch times, technician responses, and service outcomes.
  • Communicate clearly and consistently with field crews to ensure adherence to site attendance time frames, safety protocols and customer requirements.
  • Analyse workforce trends, volumes and operational data to forecast demand and recommend process improvements.
Requirements
  • Experience in scheduling and/or dispatching.
  • Strong analytical and problem-solving skills.
  • Knowledge of gas distribution processes including service order and trouble order management.
About Our Organisation

We are an equal opportunity business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries.

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