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Operations Field Coordinator
3 weeks ago
Seeking a skilled coordinator to manage daily operations and ensure the safe, efficient, and timely dispatch of field personnel. As a key member of our team, you will play a vital part in maintaining compliance with safety regulations, industry standards, and contractual requirements.
About the RoleThe successful candidate will be responsible for monitoring work queues, prioritizing service and trouble orders, and dispatching field technicians based on availability and urgency. They will also maintain visibility of field technician locations and job statuses to optimize workforce utilization.
Key Responsibilities:- Monitor and prioritize work queues, including gas leaks, emergency shutoffs, customer requests, meter installations, turn-ons, and repairs.
- Dispatch field technicians based on availability, proximity, and urgency of work.
- Maintain visibility of field technician locations and job statuses.
- Record all dispatch activities accurately, including dispatch times, technician responses, and service outcomes.
- Communicate clearly and consistently with field crews to ensure adherence to site attendance time frames, safety protocols, and customer requirements.
- Ensure availability on a rotating roster, encompassing early and late shifts.
- Analyze workforce trends, volumes, and operational data to forecast demand and recommend process improvements.
- Ensure clear communication between dispatch, scheduling, field teams, and management to streamline operations.
- Perform administrative tasks, including order creation, completion, and system updates as required.
- Provide support to administration and scheduling as needed.
- Manage inbound calls from clients and service providers, providing work order ETAs, work order outcomes, technical updates while maintaining high-quality customer service.
- Monitor key performance indicators (KPIs) related to dispatch efficiency, workforce utilization, and service delivery.
- Ensure compliance with all safety regulations, environmental standards, industry codes, and best practices.
- Assist leadership in managing workforce operations, providing insights into workload volumes, distribution, and operational challenges.
- Foster a collaborative team environment.
To succeed in this role, you will require:
- Experience in scheduling and/or dispatching.
- Strong analytical and problem-solving skills.
- Knowledge of gas distribution processes, including service order and trouble order management.
- Ability to interpret data and develop insights.
- Excellent communication and stakeholder management skills.
- Experience in the gas distribution industry.
- Exceptional organizational and time management skills.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite and other relevant software.
- Proficiency in SAP systems preferred.
We are an equal opportunity employer committed to fostering a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups.
