Field Operations Coordinator

2 days ago

Melbourne, Victoria, Australia beBeeService Full time $75,000 - $115,000
About the Opportunity

This role is crucial in ensuring seamless delivery of service operations across Metro Field Group.

We are seeking a motivated and customer-focused professional to manage bookings, field technical queries, manage work orders, and ensure every job runs smoothly, safely, and on time.

A background in the earthmoving or heavy equipment industry paired with strong customer service skills will help you hit the ground running and build trust with our people and clients.

Your career is more than a job – it's a pathway. You'll be backed by a team that values initiative, collaboration, and real opportunities to grow into leadership roles across our Service and Branch networks.

Key Responsibilities:

  • Booking and scheduling work in progress
  • Providing clear, accurate and timely information for job progress
  • Coordinating, scheduling and allocation of jobs to technicians
  • Managing invoices to ensure pricing and product/machine component details are clear
  • Effectively liaising with other departments to deliver effective solutions

You will utilise your knowledge gained from your industry-related background and pride yourself on outstanding customer service, as well as your organisational skills.

To be successful in this role, you will require the following skills and attributes:

  • Ability to develop and maintain long term internal and external relationships
  • Capable to manage multiple tasks and prioritise effectively within a high-pressure environment
  • Mechanical aptitude essential and a background in earthmoving preferable
  • Effective communication and collaboration skills
  • Coordination experience within a similar industry
  • CAT dealer experience advantageous but not essential
  • A strong commitment to safety, health & environment procedures
  • Qualified Diesel Mechanic preferred but not essential

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