Customer Success Professional
2 weeks ago
As a Customer Success and Administration Specialist at Valsoft Corporation, you will play a pivotal role in supporting our local government clients. Your primary responsibility will be to manage customer inquiries, coordinate with our operations team, and ensure seamless service delivery. This position reports directly to the Operations Manager.
Key Responsibilities
- Respond to customer inquiries via phone, email, and other communication channels, providing timely and accurate information.
- Assist local government clients with their needs, including product information, order status updates, and issue resolution.
- Act as the primary point of contact for assigned customer accounts.
- Manage customer jobs and processes, ensuring all tasks are completed efficiently and to the customer's satisfaction.
- Provide first-level technical support to customers, troubleshooting common issues.
- Collaborate with the operations team to coordinate service delivery and address any operational issues impacting customers.
- Maintain accurate records of customer interactions and prepare reports on service activities.
About You
We are seeking a highly motivated and detail-oriented individual with excellent verbal and written communication skills. A diploma or degree in a relevant field, such as Business, Communications, or Information Technology, is required. Previous customer success experience is a plus but not necessary. Proficiency in Microsoft Office Suite and familiarity with CRM software are also a bonus. You must be legally authorized to work in Australia.
What We Offer
- Competitive salary and benefits in line with experience.
- Comprehensive training and ongoing support to ensure your success.
- Opportunities for career growth and advancement within the company.
- A positive and collaborative work environment.
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