Customer Support Trainee

3 weeks ago


Alexandria, Australia Tesla Full time
What to Expect

Are you a customer service professional with a knack for problem-solving? Ready to kickstart your career and develop new skills? As a Tesla Cadet, you'll be part of a dynamic team that's revolutionizing transportation with cutting-edge electric vehicles. This 12-month fixed-term contract offers a fantastic opportunity for growth and professional development.

As a Customer Support Trainee, you'll be on the frontlines, embodying Tesla's mission to accelerate the world's transition to sustainable energy. You'll be equipped to support the owners of some of the most innovative vehicles ever made, working in a brand-new Sydney HQ in Alexandria. You'll be joining a passionate, customer-centric, and resilient team that's driving the future of sustainable transportation.

Key Responsibilities
  • Deliver outstanding customer support via phone, web, and chat.
  • Troubleshoot and assess customer concerns, performing remote diagnostics and collaborating with internal teams for effective resolutions.
  • Educate Tesla owners on how to self-serve through our website and self-scheduling systems.
  • Accurately log issues into our CRM/Vehicle Support System to ensure smooth tracking and follow-up.
  • Gain valuable exposure to Sales, Service, and Delivery teams, broadening your experience and understanding of how Tesla operates.
  • Consistently provide an exceptional customer experience that reflects the Tesla brand.

What You'll Bring
  • Outstanding attention to detail with excellent written and verbal communication skills.
  • Passionate about delivering great customer experiences and driven to provide solutions that meet customer needs.
  • Able to manage multiple priorities in a fast-paced, high-pressure environment with ease.
  • Strong team-oriented work ethic and the ability to build collaborative relationships with internal partners.
  • Curiosity for technology and a passion for Tesla's mission to accelerate the shift to sustainable energy.
  • Someone who has completed their high school or university studies in the last 1-3 years

What Sets You Apart
  • You're an expert communicator who can effectively de-escalate challenging situations while maintaining a professional tone.
  • You can spot customer needs quickly and are proactive in providing the right solutions.
  • You possess emotional intelligence, showing self-control and accountability in all situations.
  • Open-minded and adaptable, you thrive in an ever-changing environment and embrace new ideas and processes.
  • You're naturally curious, with a passion for understanding Tesla's objectives and sharing that enthusiasm with others.

Join the Revolution
Are you excited about sustainable energy, passionate about customer experience, and ready to make an impact in a cutting-edge industry? Apply now and help us shape the future of transportation.

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