Customer Support Specialist

4 weeks ago


Alexandria, Australia Tesla Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Customer Support Team as a Tesla Cadet. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing solutions to our rapidly growing customer base.

Key Responsibilities
  • Provide outstanding customer support via phone, web, and chat, ensuring a seamless and personalized experience for our customers.
  • Troubleshoot and assess customer concerns, collaborating with internal teams to resolve issues efficiently and effectively.
  • Educate customers on how to self-serve through our website and self-scheduling systems, empowering them to take control of their vehicle's maintenance and support.
  • Accurately log issues into our CRM/Vehicle Support System to ensure smooth tracking and follow-up.
  • Gain valuable exposure to Sales, Service, and Delivery teams, broadening your understanding of how Tesla operates and contributing to multiple facets of our business.
What We're Looking For
  • Outstanding attention to detail with excellent written and verbal communication skills.
  • Passionate about delivering great customer experiences and driven to provide solutions that meet customer needs.
  • Able to manage multiple priorities in a fast-paced, high-pressure environment with ease.
  • Strong team-oriented work ethic and the ability to build collaborative relationships with internal partners.
  • Curiosity for technology and a passion for Tesla's mission to accelerate the shift to sustainable energy.
What Sets You Apart
  • You're an expert communicator who can effectively de-escalate challenging situations while maintaining a professional tone.
  • You can spot customer needs quickly and are proactive in providing the right solutions.
  • You possess emotional intelligence, showing self-control and accountability in all situations.
  • Open-minded and adaptable, you thrive in an ever-changing environment and embrace new ideas and processes.
  • You're naturally curious, with a passion for understanding Tesla's objectives and sharing that enthusiasm with others.
Join Our Mission

If you're excited about sustainable energy, passionate about customer experience, and ready to make an impact in a cutting-edge industry, we want to hear from you. Apply now and help us shape the future of transportation.



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