Customer Support Specialist
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our Customer Support Team as a Tesla Cadet. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing solutions to our rapidly growing customer base.
Key Responsibilities- Provide outstanding customer support via phone, web, and chat, ensuring a seamless and personalized experience for our customers.
- Troubleshoot and assess customer concerns, collaborating with internal teams to resolve issues efficiently and effectively.
- Educate customers on how to self-serve through our website and self-scheduling systems, empowering them to take control of their vehicle's maintenance and support.
- Accurately log issues into our CRM/Vehicle Support System to ensure smooth tracking and follow-up.
- Gain valuable exposure to Sales, Service, and Delivery teams, broadening your understanding of how Tesla operates and contributing to multiple facets of our business.
- Outstanding attention to detail with excellent written and verbal communication skills.
- Passionate about delivering great customer experiences and driven to provide solutions that meet customer needs.
- Able to manage multiple priorities in a fast-paced, high-pressure environment with ease.
- Strong team-oriented work ethic and the ability to build collaborative relationships with internal partners.
- Curiosity for technology and a passion for Tesla's mission to accelerate the shift to sustainable energy.
- You're an expert communicator who can effectively de-escalate challenging situations while maintaining a professional tone.
- You can spot customer needs quickly and are proactive in providing the right solutions.
- You possess emotional intelligence, showing self-control and accountability in all situations.
- Open-minded and adaptable, you thrive in an ever-changing environment and embrace new ideas and processes.
- You're naturally curious, with a passion for understanding Tesla's objectives and sharing that enthusiasm with others.
If you're excited about sustainable energy, passionate about customer experience, and ready to make an impact in a cutting-edge industry, we want to hear from you. Apply now and help us shape the future of transportation.
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Customer Support Specialist
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