Customer Support Technician

3 months ago

Alexandria, Australia Hygiena LLC Full time

Hygiena provides rapid microbiology diagnostic tests and solutions for mission-critical, time-sensitive processes around the world. Hygiena’s proprietary diagnostic technologies enable customers to; prevent illness and save lives, comply with regulations, protect products and brands, run businesses more effectively. Solutions are sold in a wide range of industries globally, but the core focus is food safety. Headquartered in Camarillo, California and with offices around the world, we are actively looking for talented individuals to help grow the business

At Hygiena we believe:

- In providing the highest quality products & service
- Being a leader in innovation
- Having a compelling desire to improve and win in the marketplace
- In contributing positively not only in the workplace, but in our community and environment

With rapid growth comes opportunity. We are looking for a Customer Support Technician to join our team in Australia. This is a full-time position.

**Responsibilities**:

- Provides a high level of customer service by inputting and ensuring correct processing of customer orders, returns, and repairs submitted via various input methods.
- Performs Preventative Maintenance and standard repairs for all Hygiena equipment lines. Follow processes in all business systems to track repairs until the process is fully complete.
- Manages and maintains the service inventory and documentation.
- Participates in process improvement efforts to build capacity, improve service, and improve quality on an as needed basis.
- Ensures compliance with and/or follows all organizational systems, programs, training, policies, and procedures as required and complies with relevant legal mandates. Seeks guidance as necessary.
- Actively supports and participates in the safety program, both for self-protection and the protection of other employees, by reading and abiding by all requirements in the Safety Manual and Injury Illness Prevention Program (IIPP).
- Carries out all responsibilities in an honest, ethical and professional manner.
- Must be able to fulfill essential job function in a consistent state of alertness and safe manner.
- Handles various other duties as delegated by the Operations Manager.

**Qualifications**:

- Bachelor’s Degree in Science or a related field preferred
- Minimum of two (2) years of experience in customer support required that includes the following:

- Laboratory environment (food safety/quality highly desired) as a lab technician or higher
- Intermediate knowledge of Microsoft Office (Outlook, Word, Excel, Visio, PowerPoint) and Adobe Acrobat required.

**Skills/Abilities**:

- Comfortable with interacting and working with all levels of customers, both internal and external; good interpersonal skills, team motivation and outgoing personality
- Excellent adaptability in a fast-paced environment with the flexibility and willingness to take on new tasks and projects
- Ability to speak and write clearly and accurately
- Ability to handle high volume calls
- Attention to detail and accuracy
- Effective listening skills
- Multi-tasking capabilities
- Must have in-depth analytical and problem-solving skills
- Must be able to use discretion and independent judgement

**Why you’ll want to join our team**:

- Teamwork as a core value._

At Hygiena, our emphasis on teamwork and cross-functional communication enables us to build stronger bonds within our business.
- Be a part of something big_.

Hygiena plays a critical role in helping to prevent global health crisis such as foodborne illness, healthcare-associated infections, and other outbreaks.
- Giving back to our communities_.

Hygiena believes in giving back by supporting local organizations committed to improving the lives of children and youth in our communities.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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