Key Participant Support Specialist

2 days ago


Melbourne, Victoria, Australia Talent International Full time

About this Opportunity:

Talent International is seeking a highly motivated Key Participant Support Specialist to join our team in Wendouree.

As a Key Participant Support Specialist, you will be responsible for managing and resolving participant matters by actioning planning tasks as per the NDIS Act. You will also provide counter/reception support for the local office, including participant enquiries in the self-help kiosks and online support.

Key Responsibilities:

  • Manage participant matters by actioning planning tasks as per the NDIS Act
  • Provide counter/reception support for the local office
  • Resolve customer enquiries and provide information or refer customers to appropriate government or community services
  • Manage the team shared email inbox, appointments, and telephone enquiries
  • Coordinate appointments using Agency office facilities and ensure facilities are accessible for participants
  • Undertake research and investigation activities and prepare associated reports and correspondence
  • Perform data entry activities and follow up as required

Key Skills Required:

  • Excellent written and verbal communication skills
  • Microsoft Office proficiency
  • Strong coordination and organisational skills
  • Prior reception experience
  • Disability or government background advantageous

Estimated Salary: $74,729.20 per annum (based on 12-month contract with potential beyond)

We encourage applicants to submit their applications to Talent International via the Apply Now button on our website.



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