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Senior Support Services Coordinator

2 months ago

Melbourne, Victoria, Australia Help at Hand Support Services Full time

Company Overview


Help at Hand Support Services is a specialist disability support provider dedicated to empowering individuals with disabilities to live their best lives.



About the Role


We are seeking an experienced Care Coordination Specialist to join our team. The successful candidate will be responsible for coordinating and allocating support services to our participants, ensuring seamless delivery of care and exceeding expectations.



Key Responsibilities



  • Coordinate and allocate support services to meet participant needs
  • Develop and maintain effective relationships with participants and support workers
  • Process onboarding and offboarding of staff and participants
  • Support the Client Liaison Manager in addressing customer feedback and complaints
  • Promote a safe work environment in accordance with Work Health & Safety policies


Requirements


To be successful in this role, you will possess:



  • Experience in coordinating support services and managing relationships with stakeholders
  • Strong interpersonal and communication skills
  • Exceptional customer service skills and patience
  • A high level of computer literacy and experience using information management systems
  • Tertiary qualifications in human services or social science (advantageous)
  • Unrestricted working rights in Australia


Benefits


This is a fantastic opportunity to join a growing business that prioritizes its staff and values innovation. With a focus on career development and growth, we offer:



  • A competitive salary of AU$65,000 - AU$80,000 per annum
  • Opportunities for professional growth and development
  • A supportive work environment that fosters collaboration and creativity


About Us


At Help at Hand Support Services, we believe in creating a fun, inclusive, and supportive work environment where every team member feels valued. We're passionate about making a difference in people's lives and delivering exceptional NDIS services.