Support Coordinator Specialist

4 weeks ago

Melbourne, Victoria, Australia Help at Hand Support Services Full time
About Help at Hand Support Services:

We are a dedicated provider of Support Coordination services, committed to empowering individuals with disabilities to achieve their goals. Our team is passionate about making a difference in the lives of NDIS participants across Victoria.

Position Purpose:
The Support Coordinator is responsible for providing personalized support to clients of the National Disability Insurance Scheme (NDIS). This role involves working closely with clients to implement supports outlined in their NDIS plans, fostering capacity building, managing the impact of their disabilities, and enhancing their overall health, well-being, and community participation.

About You:
  • Excellent verbal, written communication skills, efficient computer skills
  • Excellent customer service skills and genuine care and attention to our clients and participants.
  • Ability to apply empathy and have passion about the sector.
  • Good time management and organisational skills.
  • Ability to exceed KPI's and multitask.
  • Be able to work in a team but also work well independently
  • Be able to work in line with the organisations vision and values.
Qualifications & Experience:
  • Minimum Certificate IV in Disability or related field
  • Demonstrated knowledge and experience of NDIS
  • Strong interpersonal, written, and verbal communication skills
  • Ability to develop good working relationships with internal and external stakeholders, including participants, families, and health providers.
  • Effective time management, caseload management, problem-solving skills, and ability to plan and manage resources/budgets
  • Knowledge and understanding of the NDIS, and ability to work within their framework.
  • Experience in working with people with complex support and service requirements.
  • Previous Support Coordination or Case Management experience
  • Current First Aid and CPR Certificate (or willing to obtain)
  • Australian Driver's license and vehicle
  • NDIS Worker Screening check (or willing to obtain)
  • Working with Children Check
Tasks & Responsibilities:
  • Establishing connections with key stakeholders, including NDIS Providers, community venues, and healthcare teams.
  • Monitor plan outcomes and expenditure to ensure the services remain within the plan budget for participants.
  • Independently manage a varied caseload of participants in the community ensuring quality of care and meeting client objectives and requirements.
  • Conducting initial assessments
  • Researching and referring participants to relevant services when required with a focus on Recovery.
  • Ensure participants are working towards achieving their goals and being able to clearly document progress in reports

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