Area Operations Manager

4 weeks ago

Port Macquarie, New South Wales, Australia My NRMA Full time

My NRMA: A Career in Leadership

We are seeking an experienced Regional Area Manager to lead our Country Network, comprising contracted and subcontracted entities. This is a key role that requires strong leadership skills, strategic thinking, and attention to detail.

About the Role

This position demands a high level of commercial acumen, people leadership skills, negotiation, and influencing capability. You will drive the future vision for our network to ensure service continuity, coverage, and sustainability while delivering an exceptional customer experience.

The Ideal Candidate

You will bring:

  • Experience delivering outcomes aligned with our Company Values and Culture Playbook.
  • Developed written and verbal communication skills.
  • A high degree of organization and time management.
  • Previous leadership experience of a large field workforce.
  • Ability to monitor and drive performance improvements and achieve operational targets.
  • A pragmatic approach to delivering real-world solutions.
  • Resilience to effectively lead through transformational landscapes.
  • Extensive management experience within a customer service environment.
  • Combined business and commercial acumen with developed financial skills.
  • Exceptional data analytical skills to drive strategic planning and thinking.
  • Strong negotiation and conflict resolution experience.
  • Excellent interpersonal and negotiation skills to work with stakeholders.

What's in it for you?

At My NRMA, we offer a range of benefits, including:

  • Progressive flexibility, leave, and well-being benefits.
  • Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
  • Complimentary myNRMA membership, including free Roadside Assistance and discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and more.
  • Discounts on all NRMA insurance products.

About Us

Inclusion and diversity are part of our DNA. We continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. This fuels our innovation, promotes flexible ways of working, and connects us closer to our members and the communities we serve.

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