Lead Guest Services Supervisor
2 weeks ago
Job Summary
We are seeking a highly skilled and charismatic individual to join our team as a Lead Guest Services Supervisor at W Sydney. As a key member of our Rooms team, you will be responsible for managing and supervising our Welcome and Whatever/Whenever teams, driving our Whatever/Whenever culture, and supporting operations at the Welcome Desk.
Key Responsibilities
- Manage and supervise Welcome and Whatever/Whenever teams to ensure exceptional guest service and satisfaction.
- Drive W's Whatever/Whenever culture and Bonvoy loyalty program to enhance the guest experience.
- Support operations at the Welcome Desk, including managing guest services, resolving issues, and providing exceptional customer service.
- Develop and implement training programs to enhance the skills and knowledge of our team members.
- Collaborate with department heads and other stakeholders to ensure seamless operations and exceptional guest service.
Requirements
- Proven experience in guest services or a related field, with a strong background in leadership and supervision.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
- Strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Experience with Opera PMS is highly desirable.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Access to our comprehensive training programs and resources.
About Us
Marriott International is a global hospitality leader, committed to delivering exceptional guest experiences and creating memorable moments for our customers. We believe in the power of people and are dedicated to investing in our talent through holistic well-being, personal growth, and career opportunities.
-
Guest Services Supervisor
2 weeks ago
Sydney, New South Wales, Australia Marriott International Full timeEmbark on a rewarding career journey with W Hotels, where your individuality is valued. W Sydney is currently seeking experienced Welcome Supervisors to oversee our Whatever/Whenever and Welcome operations, as well as our guest services team. Reporting directly to the Welcome Manager, this vital position ensures a superior level of service for our...
-
Guest Services Supervisor
2 days ago
Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our mission is to create unforgettable moments for our guests, residents, and partners through a commitment to excellence and a passion for delivering personalized service.About the RoleWe are...
-
Guest Services Supervisor
6 hours ago
Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering unforgettable moments for our guests.About the RoleThe Guest Services Supervisor is a key member of our...
-
Guest Services Supervisor
1 week ago
Sydney, New South Wales, Australia Echo Entertainment Group Full time{"title": "Guest Services Supervisor", "description": "Lead Carpark Operations and Deliver Exceptional Guest ExperiencesAs a Guest Services Supervisor with Echo Entertainment Group, you will play a key role in leading carpark shift operations and ensuring outstanding guest satisfaction. You will be responsible for managing transport-related systems,...
-
Guest Services Supervisor
3 days ago
Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering unforgettable moments for our guests.About the RoleThe Guest Services Supervisor is a key member of our...
-
Welcome Supervisor
2 weeks ago
Sydney, New South Wales, Australia Marriott Full timeJob SummaryWe are seeking a highly skilled and charismatic Welcome Supervisor to lead our Guest Services team at W Sydney. As a key member of our Rooms Operations team, you will be responsible for managing and supervising the Welcome and Whatever/Whenever teams, driving our Whatever/Whenever culture, and supporting operations at the Welcome Desk.Key...
-
Guest Services Supervisor
4 days ago
Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our mission is to create unforgettable moments for our guests, residents, and partners through a commitment to excellence and a passion for delivering personalized service.About the RoleThe Guest...
-
Welcome Supervisor
2 weeks ago
Sydney, New South Wales, Australia Marriott Full timeJob SummaryWe are seeking a highly skilled and charismatic Welcome Supervisor to lead our Guest Services team at W Sydney. As a key member of our Rooms Operations team, you will be responsible for managing and supervising the Welcome and Whatever/Whenever teams, driving our Whatever/Whenever culture, and supporting operations at the Welcome Desk.Key...
-
Guest Services Supervisor
2 weeks ago
Sydney, New South Wales, Australia Echo Entertainment Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Guest Services Supervisor to lead our Transport Team at The Star Sydney. As a key member of our Transport Department, you will be responsible for ensuring outstanding guest satisfaction, managing transport-related systems, and reporting.Key ResponsibilitiesLead carpark-related shift operations,...
-
Guest Services Supervisor
2 weeks ago
Sydney, New South Wales, Australia Marriott International Full timeDiscover a rewarding career opportunity at W Hotels where your unique qualities are valued. W Sydney is seeking dedicated Welcome Supervisors to oversee our guest services and Whatever/Whenever operations team. Reporting directly to the Welcome Manager, this pivotal position is responsible for delivering exceptional service to enhance the guest...
-
Guest Services Supervisor
4 days ago
Sydney, New South Wales, Australia Echo Entertainment Group Full timeAbout the RoleWe are seeking a highly skilled Guest Services Supervisor to lead our Transport Team in delivering exceptional guest experiences.Key ResponsibilitiesResolve customer queries and ensure positive customer satisfactionSupervise staff and assist with recruitment, training, and developmentBuild a guest-focused culture within the...
-
Guest Services Supervisor
2 days ago
Sydney, New South Wales, Australia Echo Entertainment Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Guest Services Supervisor to join our Transport Team at The Star Sydney.Key ResponsibilitiesLead carpark related shift operations to ensure outstanding guest satisfactionManage transport related systems and reportingSupervise staff and assist with recruitment, training, and developmentBuild a...
-
Guest Services Supervisor
2 weeks ago
Sydney, New South Wales, Australia Marriott International, Inc. Full timeJOB SUMMARYThe front office encompasses various areas including Bell/Valet, Concierge, At Your Service, and Front Desk. This role is responsible for directing and collaborating with managers and staff to implement procedures that ensure a seamless check-in and check-out experience. The position aims to enhance guest and employee satisfaction while optimizing...
-
Guest Services Supervisor
2 weeks ago
Sydney, New South Wales, Australia Marriott International, Inc. Full timeJOB SUMMARYThe front office encompasses various areas including Bell/Valet, Concierge, At Your Service, and Front Desk. This position is responsible for overseeing and collaborating with managers and staff to implement procedures that ensure a seamless check-in and check-out experience. The role aims to enhance guest and employee satisfaction while...
-
Guest Services Supervisor
2 weeks ago
Sydney, New South Wales, Australia Marriott International, Inc. Full timeJOB SUMMARYThe front office encompasses various areas including Bell/Valet, Concierge, At Your Service, and Front Desk. This role is responsible for directing and collaborating with managers and staff to implement procedures that ensure a seamless check-in and check-out experience. The position aims to enhance guest and employee satisfaction while optimizing...
-
Guest Services Supervisor
2 weeks ago
Sydney, New South Wales, Australia Marriott International, Inc. Full timeJOB SUMMARYThe front office encompasses various areas including Bell/Valet, Concierge, At Your Service, and Front Desk. This role involves directing and collaborating with managers and staff to implement procedures that ensure a seamless check-in and check-out experience. The position is crucial in enhancing guest and employee satisfaction while optimizing...
-
Guest Services Supervisor
2 weeks ago
Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering unforgettable moments for our guests.About the Role:The Guest Services Supervisor is a key member of...
-
Guest Services Supervisor
1 week ago
Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full timeAbout Four SeasonsAt Four Seasons, we're driven by a passion for delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.About the RoleWe're seeking a skilled Guest Services Supervisor to join our team at Four Seasons...
-
Guest Services Supervisor
6 days ago
Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full timeAbout Four SeasonsAt Four Seasons, we're driven by a passion for delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.About the RoleWe're seeking a skilled Guest Services Supervisor to join our team at Four Seasons...
-
Guest Services Supervisor
2 weeks ago
Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering unforgettable moments for our guests.About the Role:The Guest Services Supervisor is a key member of...
