Client Success Partner

2 days ago


Melbourne, Victoria, Australia Virgin Pulse Full time
About the Opportunity

We are seeking an experienced Client Success Partner to join our team. In this role, you will be responsible for building strong relationships with clients to ensure their success. This includes collaborating with cross-functional teams to execute on deliverables for clients and delivering high-quality reports and analysis.

You will also provide exceptional customer service to meet the evolving needs of clients, including resolving needs for client-specific information, updating training agents and completing documentation.

Key Responsibilities
  • Develop and implement strategies to improve client satisfaction and retention.
  • Collaborate with cross-functional teams to execute on deliverables for clients.
  • Deliver high-quality reports and analysis to clients.
  • Provide exceptional customer service to meet the evolving needs of clients.

Requirements

  • Bachelor's degree or comparable experience in a related field (health, healthcare, health science, wellness, customer service, business management, operations, and/or logistics).
  • 1-3+ years of professional work experience, preferably aligned to roles in operations / logistics, customer service, customer management, software implementation and / or project management.
  • Previous experience in SaaS, or health / wellness and/or health care industry is preferred.

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