Client Success Advocate

7 days ago


Melbourne, Victoria, Australia Compass Education Full time

At Compass Education, we believe that everyone deserves access to quality education. Our mission is to provide innovative solutions that empower educators to make a real difference in the lives of students. As a Training and Support Professional, you will play a vital role in helping us achieve this vision.

About the Role

This exciting opportunity involves working closely with our clients to ensure they get the most out of our platform. You will provide comprehensive training and ongoing support to help them overcome challenges and achieve their goals.

Your main focus will be on building strong relationships with our clients, understanding their needs, and developing tailored solutions to meet those needs. This could involve anything from providing one-on-one support to delivering group training sessions.

Key Responsibilities
  • Deliver high-quality training and support to clients, either remotely or in-person
  • Develop and maintain comprehensive knowledge of our platform, including its features, benefits, and best practices
  • Work collaboratively with our Product team to identify areas for improvement and develop new features that meet client needs
  • Provide exceptional customer service, responding promptly to client inquiries and resolving issues efficiently
  • Foster strong relationships with our clients, understanding their goals and objectives, and developing strategies to help them achieve success

The ideal candidate will be highly organized, possess excellent communication skills, and have a passion for education and technology.

Requirements
  • Proven experience in providing training and support to clients, either in a similar industry or through previous roles
  • Strong knowledge of educational technologies and platforms, preferably with experience working with similar systems
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients at all levels
  • Able to work independently, managing multiple tasks and priorities, and meeting deadlines


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