Client Partner

6 days ago

Melbourne, Victoria, Australia Endava Full time
Company Description

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

By combining world-class engineering, industry expertise, and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

From prototype to real-world impact - be part of a global shift by doing work that matters.

Job Description

The Commercial discipline is responsible for driving business growth, managing partnerships, and providing industry subject matter expertise and advisory to both clients and internal teams. This strategic and consultative team creates meaningful relationships with clients through their combined knowledge of IT services and industry trends and pain points. Members include business development staff of all levels, client partners, alliances and partnerships managers, industry advisors, and operational leads.

The Client Partner role at Endava is a senior leader within the Commercial organisation. They own the relationship with the client and the delivery organisation, ensuring alignment on goals, expectations, and deliverables. This role is responsible for managing and growing key client relationships, achieving significant revenue growth, and identifying new business opportunities. The Client Partner plays a critical role in maintaining and expanding these relationships through exceptional client experiences, continuous improvement, exemplary service delivery, and strategic foresight.

Responsibilities:

Commercial Leadership
  1. Drive business growth by implementing strategic plans that foster long-term client relationships and revenue expansion.
  2. Develop and execute strategies to achieve 20%+ (or as agreed) revenue growth within the client portfolio.
Pipeline and Strategy Management
  1. Actively manage and develop a pipeline within accounts, aligned to a go-to-market strategy in collaboration with a Business Development Manager.
  2. Leverage business acumen to identify and capitalize on untapped growth opportunities within clients.
Client Engagement
  1. Dedicate over 50% of time to cultivating new business and relationships within clients, actively participating in promotional activities.
  2. Proactively leverage professional networks to generate new opportunities with existing clients.
  3. Build personal brand and relationships with senior stakeholders (C-level across business, tech, sales, marketing) within the client portfolio.
  4. Spend significant time face-to-face with clients, ensuring strong engagement and understanding of their needs.
Financial Management
  1. Accountable for revenue and profit forecasts and delivery.
  2. Delegate delivery responsibilities to relevant Delivery Managers while maintaining oversight.
  3. For mature accounts, iteratively explore replacement pipelines to mitigate ramp-downs.
  4. Ensure accurate financial forecasts, projections, and adjustments.
  5. Manage and mitigate risks effectively, including succession planning.
  6. Own P&L and meet agreed financial targets (budgets, order book, revenue, margin, and other metrics).
Strategic Planning and Execution
  1. Ensure robust account growth planning (leveraging Client Growth Model / CGM) aligned with client business needs, including strategies for significant renewals.
  2. Drive continuous improvement and innovation in solutions, commercials, and positioning within the portfolio.
  3. Focus on building industry expertise and credentials to enhance client engagement and service delivery.
Operational Excellence
  1. Ensure compliance with governance, business rules, and regulatory standards.
  2. Embed critical initiatives and processes within the client portfolio to achieve strategic objectives.
  3. Foster a culture of high performance and continuous improvement within the team.
Qualifications
  1. Significant professional experience in client management, Director or a similar role.
  2. Proven track record of delivering 20%+ revenue growth across a client portfolio.
  3. Extensive experience in developing and executing client strategies that drive business growth.
  4. Demonstrated success in managing account P&L and achieving financial targets.
  5. Experience in client engagement and building senior-level client relationships.
  6. Proven ability to collaborate and influence across various levels of an organization.
  7. Experience in strategic initiatives, transformation projects, or large-scale integrations is a plus.
  8. Proficient in all client negotiation (investments / Master Service Agreements / thorny contract points) aligned with BDMs.
  9. Acknowledged by clients as the primary trusted advisor and contractual authority.
  10. Exceptional leadership, negotiation, and relationship management abilities.
  11. Strong business acumen and ability to identify and capitalize on growth opportunities.
  12. In-depth understanding of industry trends, market dynamics, and financial analysis.
  13. Commitment to continuous personal development and staying current with industry trends.
  14. Demonstrated ability to influence change and drive organizational transformation.
  15. Proficiency in financial management, including P&L management, forecasting, and risk management.
  16. Experience in driving continuous improvement and innovation in client solutions and service delivery.
Additional Information

Discover some of the global benefits that empower our people to become the best version of themselves:
  1. Finance:
    Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
  2. Career Development:
    Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
  3. Learning Opportunities:
    Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
  4. Work-Life Balance:
    Hybrid work and flexible working hours, employee assistance programme;
  5. Health:
    Global internal wellbeing programme, access to wellbeing apps;
  6. Community:
    Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.
Our diversity makes us stronger - it drives meaningful change and enables us to build innovative technology solutions. We are committed to creating an inclusive community where all of us, regardless of background, identity, or personal characteristics, feels valued, respected, and free from discrimination. As an equal opportunity employer, we welcome applications from all individuals and base hiring decisions on merit, skills, qualifications, and potential.
#J-18808-Ljbffr

  • Client Partner

    5 days ago

    Melbourne, Victoria, Australia Endava Full time

    Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive...

  • Client Partner

    5 days ago

    Melbourne, Victoria, Australia Endava Full time

    Company DescriptionTechnology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital...

  • Client Partner

    1 day ago

    Melbourne, Victoria, Australia Monks Associates Inc Full time

    Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks...

  • Client Partner Executive

    2 days ago

    Melbourne, Victoria, Australia Tbwa ChiatDay Inc Full time

    FranklinCovey is seeking a highly skilled Senior Sales Leader & Professional (Managing Client Partner) to join our team. As a key member of our sales team, you will be responsible for leading a team of sales professionals and driving new business growth within enterprise accounts.Job OverviewThe Managing Client Partner role is a critical position that...

  • Strategic Client Partner

    2 days ago

    Melbourne, Victoria, Australia Marsh & McLennan Companies Full time

    Strategic Client PartnerWe are seeking an experienced Strategic Client Partner to join our team in Sydney or Melbourne. In this role, you will be responsible for developing and maintaining strong relationships with senior-level clients within the financial services industry.You will provide expert advice and guidance on superannuation and other services,...

  • Senior Client Partner

    2 days ago

    Melbourne, Victoria, Australia AirTree Ventures Pty Full time

    We are looking for a Senior Client Partner to join our team at AirTree Ventures Pty. In this role, you will be responsible for developing and maintaining strong relationships with our key clients, identifying opportunities for growth and implementing strategies to drive revenue expansion.About the RoleThe successful candidate will have a strong background in...

  • Client Success Partner

    6 days ago

    Melbourne, Victoria, Australia Virgin Pulse Full time

    About the OpportunityWe are seeking an experienced Client Success Partner to join our team. In this role, you will be responsible for building strong relationships with clients to ensure their success. This includes collaborating with cross-functional teams to execute on deliverables for clients and delivering high-quality reports and analysis.You will also...

  • Senior Client Partner

    2 days ago

    Melbourne, Victoria, Australia Publicis Sapient Full time

    Job ID: 2024-9097928 Freshwater Place - 28 Freshwater Place, Southbank Melbourne, Victoria 3006 AustraliaThe Company growth is fueled by our clients, the work we do for them and the value we bring to them. PS proposition includes unique capabilities covering digital strategy, experience design, data & engineering, product and delivery, and we also utilise...

  • Senior Client Partner

    1 day ago

    Melbourne, Victoria, Australia MUFG Pension & Market Services Full time

    As a Senior Client Partner, you'll be at the forefront of developing and executing strategic engagement frameworks that align our clients' objectives with MUFG Retirement Solutions' growth goals. This includes meeting or exceeding the Client's satisfaction, service quality and risk management objectives as well as MUFG Retirement Solutions' client related...

  • Strategic Client Partner

    6 days ago

    Melbourne, Victoria, Australia Aristocrat Full time

    About Our CompanyAristocrat is a renowned leader in the gaming industry, delivering cutting-edge gaming content and technology to our customers worldwide. Our mission is to bring joy to life through the power of play, while ensuring responsible gameplay and upholding the highest standards of governance, employee well-being, and sustainability.Role...

  • Senior Client Partner

    2 days ago

    Melbourne, Victoria, Australia Publicis Sapient Full time

    Role SummaryThe Senior Client Partner - Banking Industry will be responsible for driving new business at existing clients and prospects within the Financial Services Industry (FSI) vertical. As a seasoned client partner, you will build relationships with senior stakeholders, strategize PS growth approach, and lead teams in sales and quality delivery.Key...

  • Strategic Client Partner

    6 days ago

    Melbourne, Victoria, Australia Gartner Full time

    At Gartner, you will partner with C-suite leaders across global enterprises to drive digital transformation and innovation. As a skilled Account Executive, you'll build and nurture strategic relationships with Australia's most influential organizations, helping them leverage Gartner's world-class insights to achieve their mission-critical priorities.Your Key...

  • Client Partner, VIC and SA Market

    2 days ago

    Melbourne, Victoria, Australia Mamamia Full time

    SQUAD is a full-service content marketing agency within Mamamia, Australia's largest independent women's media group.We deliver visionary campaigns with measurable impact. With a deep understanding of trends and audiences, we create content that moves at the speed of culture. Our expertise is built from the DNA of Australia's most successful content-led...

  • Senior Client Partner

    5 days ago

    Melbourne, Victoria, Australia Avature Full time

    Leverage your skills and experience to drive business success as a global account manager at Lenovo.You will be responsible for managing named global telco accounts, working closely with high-profile clients to meet their needs and drive business growth.About the RoleThis role requires a consultative selling approach, C-level communication experience, a deep...

  • Client Success Partner

    2 days ago

    Melbourne, Victoria, Australia WTW Full time

    About WTWWTW is a leading provider of insurance and risk management solutions. We are seeking a skilled Customer Experience Consultant to join our Retail team in the Melbourne office. As a key member of our team, you will be responsible for delivering exceptional client service and building strong relationships with new and existing clients.The RoleThis role...

  • Senior Business Partner for Client Growth and Development

    2 days ago

    Melbourne, Victoria, Australia Wavemaker Global Limited Full time

    We are looking for a highly skilled Sr. Business Partner for Client Growth and Development to join our team at Wavemaker Global Limited.About the Role:This role involves working closely with clients to understand their business challenges and develop tailored solutions to drive growth and improvement.Key Responsibilities:Work closely with clients to...

  • Client Success Partner

    2 days ago

    Melbourne, Victoria, Australia Worldline Full time

    We are seeking a Sales Consultant to join our team at ANZ Worldline Payment Solutions. This is an exciting opportunity to work in a fast-paced and dynamic environment where you will be responsible for engaging with our customers and partners, providing exceptional service and support, receiving orders and exploring additional requirements.The ideal candidate...

  • Associate Client Partner

    2 days ago

    Melbourne, Victoria, Australia GroupM Australia & New Zealand Full time

    Job DescriptionDevelop and implement media planning strategies to deliver Purple standard implementation and trading practices.Work collaboratively with client teams across all disciplines throughout the campaign development process.

  • Partners Sales

    3 weeks ago

    Melbourne, Victoria, Australia Eightcap Full time

    Founded in Melbourne, Australia in 2009 with a simple, clear mission: to provide exceptional financial services to our clients.This fundamental principle remains at the core of everything we do at Eightcap and we believe staying true to it is pivotal to our success.Now with 5 offices across the globe and regulation in multiple locations, we provide clients...

  • Partners Sales

    2 days ago

    Melbourne, Victoria, Australia Eightcap Full time

    Founded in Melbourne, Australia in 2009 with a simple, clear mission: to provide exceptional financial services to our clients. This fundamental principle remains at the core of everything we do at Eightcap and we believe staying true to it is pivotal to our success. Now with 5 offices across the globe and regulation in multiple locations, we provide clients...