Senior Regional Operations Manager

3 weeks ago


Glen Waverley, Victoria, Australia Dusk Full time

The ideal candidate will be responsible for overseeing the overall performance of the VIC/TAS states, including managing sales and service activities throughout the region.

Key responsibilities include:

  • Providing leadership and training to the team in areas of sales, key performance indicators, expense, shrinkage control & profit contribution for the allocated state.
  • Ensuring a Perfect Customer Experience is delivered by managing all sales and service activities throughout the entire region.
  • Achieving and striving beyond set sales targets within the designated state.
  • Ensuring maximised sales from key merchandising areas.
  • Managing the store roster for the stores within the area and ensuring Team time is distributed appropriately and attendance is punctual.
  • Ensuring that both yourself and your team understand and entirely comply with all asset protection policies & procedures.
  • Aligning, leading, empowering & supporting team members by providing direction, setting clear expectations, encouraging and providing feedback and recognition to teams and individuals.
  • Partnering with Area Managers to effectively recruit and select Team Members for your state.
  • Ensuring performance management of your team is in line with the company's policies & procedures.
  • Ensuring that all areas of administration are managed to company standard by yourself and your team.
  • Driving a people-focused and positive culture aligning with our values and brand.
  • Clearly articulating information and ideas, both verbally and written, to a variety of people while maintaining an effective working relationship.
  • Ensuring all directives and tasks are actioned within an appropriate timeframe.

We are looking for a highly skilled and experienced individual to take on this challenging role within our Dusk team.


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