Restaurant Operations Manager

6 days ago


Glen Waverley, Victoria, Australia Grill'd Full time

**Lead a High-Performing Team at Grill'd**

We're seeking an experienced Restaurant Operations Manager to join our team in Melbourne's eastern suburbs. As a key member of our leadership team, you'll be responsible for leading and mentoring a large team of enthusiastic team members to deliver exceptional customer experiences.

  • **Lead by Example**: You'll work front of house, leading by example, cooking on the grill & chip stations, and helping out on the floor to ensure our guests have an amazing experience.
  • **Focus on Quality and Customer Satisfaction**: You'll focus on product quality, customer experience, processes, training, safety, and employee experience to maintain and ensure compliance to ensure food quality and customer satisfaction are kept to a high standard.
  • **Drive Sales and Growth**: You'll help your team meet sales targets and ensure customer satisfaction, while also coaching team members by delivering workshops and online training.
  • **Assist with Business Financials**: You'll assist the Restaurant Manager with managing business financials including profit & loss, budgets, and KPI's.

**What We're Looking For**

  • Previous leadership experience in a fast-paced hospitality environment
  • Proven leadership and coaching ability
  • A customer-first approach and the ability to empower your team to do the same
  • The ability to bring positive vibes to your restaurants and create a high-energy, high-reward environment


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