Night Operations Manager
4 weeks ago
Job Title: Night Operations Manager
Job Summary:
We are seeking an experienced and dedicated Night Operations Manager to lead our night operations and deliver a seamless guest experience. As the Night Operations Manager, you will oversee the nightly operations of the hotel, ensuring all departments function effectively and efficiently.
Key Responsibilities:
- Manage guest relations and handle any complaints or issues that arise during the night shift
- Conduct night audits, ensuring financial transactions and reports are accurate
- Ensure the safety and security of all hotel guests and staff by conducting regular property checks
- Support the front office, ensuring exceptional service and efficiency in check-ins, check-outs, and guest queries
- Lead and motivate the night team, including front office and security staff
- Coordinate with other departments to ensure guests' needs are met
- Manage emergency situations, including medical issues, fire alarms, or security concerns
- Ensure compliance with hotel policies, procedures, and regulations
Requirements:
- Previous experience in a similar role, preferably in a hotel environment
- Strong leadership and team management skills
- Exceptional problem-solving abilities and a proactive approach to guest service
- Excellent communication and interpersonal skills
- Knowledge of hotel management systems (e.g., Opera, and basic accounting skills for night audits)
- Flexibility to work night shifts, including weekends and public holidays
- A professional and approachable manner, with the ability to stay calm under pressure
- Current First Aid and Responsible Service of Alcohol (RSA) certifications are an advantage
- Valid rights to work in Australia
About Accor:
We are a global hospitality company that welcomes you as you are. We support you to grow and learn every day, making sure that work brings purpose to your life. By joining Accor, you can continue to explore our limitless possibilities.
Benefits:
- Be a part of a global hospitality company and explore our limitless possibilities
- On-the-job training and mentorship
- Accessing pathways for career advancement and personal development within Accor
- Enjoy exclusive Accor discounts and global benefits
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