Restaurant Operations Manager
4 weeks ago
Lead a High-Performing Team at Grill'd
We're seeking an experienced Restaurant Operations Manager to join our team in Melbourne's eastern suburbs. As a key member of our leadership team, you'll be responsible for leading and mentoring a large team of enthusiastic team members to deliver exceptional customer experiences and drive sales growth.
Key Responsibilities:
- Lead and support a team of up to 20 team members, providing coaching and development opportunities to ensure they reach their full potential.
- Work closely with the Restaurant Manager to develop and implement business strategies, focusing on product quality, customer experience, and employee engagement.
- Monitor and maintain high standards of food quality, customer satisfaction, and employee experience, ensuring compliance with Grill'd's policies and procedures.
- Assist with managing business financials, including profit and loss, budgets, and key performance indicators (KPIs).
- Develop and implement training programs to enhance team members' skills and knowledge, ensuring they have the tools and confidence to deliver exceptional customer experiences.
What We're Looking For:
- Previous leadership experience in a fast-paced hospitality environment, preferably in a restaurant or QSR setting.
- Proven leadership and coaching ability, with a track record of developing and retaining high-performing teams.
- A customer-first approach, with a passion for delivering exceptional customer experiences and driving sales growth.
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with team members, customers, and stakeholders.
About Grill'd:
Grill'd is a leading Australian restaurant chain, known for our commitment to serving high-quality, sustainable food and providing exceptional customer experiences. We're a dynamic and fast-paced organization, with a passion for innovation and a focus on developing our people.
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