Key Retail Operations Manager

5 days ago


Glen Waverley, Victoria, Australia Oscar Wylee Full time

Oscar Wylee, a leading optometry company with over 130 stores across Australia, New Zealand, and Canada, is committed to delivering exceptional patient care and affordable fashion products.

We are an ambitious team passionate about making a positive difference in communities. Our in-house designers create fashionable products influenced by global trends, ensuring our customers receive the latest styles directly from our manufacturers.

About the Role:

As a Key Retail Operations Manager, you will oversee the day-to-day operation of our retail arm, ensuring compliance with company policies and procedures. This role is crucial to our ongoing success, as you will collaborate closely with our Optometrists to deliver an excellent customer experience.

You will be responsible for coaching effective selling and customer service skills to our store team members. The ideal candidate will have previous experience in retail management, preferably in the optical industry. However, this is not essential, as we are looking for effective leaders who can think on their feet and make good decisions.

The successful candidate will have:

  • 1-2 years of experience as an Assistant Store Manager or higher retail management position
  • Able to demonstrate experience working with budgets and scheduling staff in compliance with local labor laws
  • Ability to meet peak trading needs, with Tuesday to Saturday availability preferred
  • Optical work experience required

This is a great opportunity for someone looking to grow beyond a customer-facing role, and we often support relocation to meet the work-life needs of our staff.



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