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Intake Support Coordinator

1 month ago

Upper Mount Gravatt, Queensland, Australia Alzheimer's Queensland Full time

At Alzheimer's Queensland, we're seeking a highly skilled Intake Support Coordinator to join our team. As the first point of contact for current and potential clients, you'll play a critical role in ensuring seamless client onboarding and assessment processes.

Key responsibilities include:

  • Acting as the primary point of contact for clients, providing exceptional customer service and support
  • Collaborating with managers and coordinators to assess and onboard new clients, as well as conducting needs assessments and reviews
  • Efficiently processing aged care client intakes and referrals, ensuring timely and accurate completion
  • Liaising with managers and coordinators to support prompt onboarding and completion of required documentation
  • Responding to client queries in a timely and professional manner
  • Completing client onboarding documentation and administration following initial sign-ups and assessments
  • Building relationships with key stakeholders, including Regional Assessment Services and My Aged Care, to enhance service provision

About You

  • Demonstrated experience in client intake and customer service, with a strong understanding of aged care services
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction
  • Qualifications in a healthcare field or relevant experience, with a current National Police Certificate clearance

Culture & Benefits

  • Opportunity to work with a passionate and dedicated team, committed to delivering exceptional client outcomes
  • Competitive remuneration package, including access to salary sacrifice for the Not-For-Profit sector
  • Ongoing training and professional development opportunities, supporting your growth and success